Frequently Asked Questions
Everything you need to know about your Lucchese purchase.
How do I determine my correct boot size?
Lucchese boots typically run true to size, but the fit can vary between different toe and heel styles. We recommend consulting our comprehensive Fit Guide or visiting a retail location for a professional measurement.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unaltered merchandise within 30 days of purchase. Boots must be in their original packaging and show no signs of wear on the soles.
How long will it take to receive my order?
In-stock items typically ship within 2-3 business days. Ground shipping usually takes 5-7 business days, while expedited options are available at checkout for faster delivery.
Can my Lucchese boots be refurbished or resoled?
Yes, we offer a professional restoration service. Our artisans can resole, reheel, and condition your boots to extend their lifespan, provided the leather uppers are in good condition.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Please note that exotic skins may be subject to specific export restrictions depending on your location.
How should I care for my leather boots?
To maintain the quality of your boots, we recommend regular cleaning with a damp cloth, followed by a high-quality leather conditioner and cream polish specifically formulated for your boot's leather type.